Exchange Return & Refund

30-Day Risk-Free Trial (Returns/Exchange)

Thank you for your purchase! If for any reason you're not satisfied with your order, please contact us at service@yoomuu.com to begin the return/exchange process. We’ll issue a full refund or resend the product once the return is completed, provided the return is made within 30 days of delivery. Requests made after 30 days will not be eligible for return or exchange.

 

Before Returning/Exchanging Any Items, Please Take Note:

Please reach out to us at service@yoomuu.com before sending your return/item for exchange. It's essential to confirm that your return address is correct to avoid any issues. For exchange requests, we will ship the exchanged product as soon as we receive your returned item.

 

Yoomuu Doesn't Charge Any Return or Exchange Handling Fee for All Returns.

 

What Is a Legitimate Return /exchange?

Please note: If your return/exchange does not meet the following conditions, a refund may not be approved.

  • The return/exchange is initiated within 30 days of receiving the product.
  • Please confirm that you can provide us with a trackable return/exchange shipping number after shipping the product.
  • The product, including all accessories, packaging, instructions, and labels, must be in original condition.
  • You have contacted our after-sales team and confirmed that your return or exchange request is valid before returning the product.
  • Please confirm that you have received the return address from customer service.

 

What Is An Ineligible Return/Exchange?

Sale items and gift cards cannot be returned, exchanged or refunded.
Returns or exchanges are not accepted for items damaged or lost due to customer handling.
Returns or exchanges cannot be accepted if requested more than 30 days after delivery.

 

What Should I Do To Start The Returning/exchanging Process?

Returning/exchanging an item is simple! Just follow these steps:

  • Contact us at service@yoomuu.com

Before returning/exchanging any items, please email us at service@yoomuu.com. We’ll confirm your return address and may ask for photos or videos to assess the item’s condition.

  • Prepare the Item

After your return/exchange is confirmed and you have the address for you to ship your products, please make sure it meets the above conditions outlined in "What is a Legitimate Return?".

  • Ship the return and share tracking number

Share your tracking number with our team, and keep your shipping receipt and tracking number for reference. Adding a label with your name and order number on the package can help speed up the refund process.

  • Wait for processing

We will quickly confirm your return condition, process your return, and issue a refund. Please note, it may take 3-4 business days on average to process the refund.

 

Where Should I Return The Item?

Please contact our customer service team, and we'll provide you with the appropriate address based on your location. Thank you for your cooperation.

 

Who Pay The Returning/exchanging Shipping Cost?

If the return or exchange is due to an issue caused by us (e.g., the product is damaged, defective, or incorrect upon arrival), we will cover the return shipping cost. This includes situations where the product is broken, missing parts, or is not what was originally ordered.

If the product is in its original condition and there are no defects or errors (e.g., the item simply no longer meets your needs), the customer will be responsible for the return shipping cost.

 

When Will I Get The Refund?

Once we process your refund, we will provide you with a confirmation receipt. Please allow 3-4 business days for the refund to be processed. If you have not received your refund within 3-5 business days after receiving the confirmation, please contact your bank or credit card provider.

If you need any assistance, feel free to reach out to us at service@yoomuu.com.

 

When Will I Get The Exchanged Item?

Once we receive your returned item, we will process the exchange and ship the new product within 2-3 business days.

For more detailed shipping time, Please visit our shipping policy https://yoomuu.com/pages/shipping-policy

If you need any assistance, feel free to reach out to us at service@yoomuu.com.

 

Contact Us

Add: 2F-023, Phase II, South China International Accessories Logistics Zone, Pinghu St, Longgang, Shenzhen,CN

Service time: 8:00 am - 5:00 pm, Mon-Sat. CST

Email: service@yoomuu.com

Tel: +86 15338710280